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FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Do you offer a measuring service?

Yes we offer a free estimating, measuring and planning service



Do you bring samples to me?

Yes we can bring samples to your home



Can you move furniture?

We can offer an additional service for moving and replacing furniture and quote accordingly



Do you offer a binding services?

Yes we can arrange for carpet binding/edging



How long does it take for fitting?

Fitting is all dependant on stock availability and the size of the work required.



Can you get rid of my old floor coverings?

We offer an additional service for uplifting/ removing/disposing existing floor coverings if this is required.



Do you fit underfloor heating?

Yes, we provide a full planning and installation service for electric underfloor heating, and can advise on and supply compatable flooring for heated floors.



Do you clean carpets?

We do not provide a carpet cleaning service but we highly recommend 2venture Floorcare Specialists.



Can you still fit flooring in people's homes during the lockdown?

In line with the most recent Government guidance, from the 5th November to the 1st December we are still able to supply and fit flooring for commercial and domestic customers. Our highly trained fitters are fully PPE compliant and will wear face masks, gloves and blue shoes when entering your property. They carry hand sanitizer and antibacterial/disinfectant wipes, they will disinfect before and after each appointment as well as disinfecting any surfaces they have come in contact with. We ask that you allow access to your home and the fitters will maintain social distancing whilst they complete your installation. Before your appointment our fitters will contact you to ensure both parties are fit and well.



Can I visit your shop during lockdown?

In line with recent guidelines we are still able to fit carpets and flooring for existing bookings. However, the shop is closed during the lockdown. We expect to re-open the shop on the 2nd of December when the lockdown lifts, and will update this page when we have more information. ​ Thank You.



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